NIISQ Agency

The National Injury Insurance Agency, Queensland (NIISQ Agency) administers and pays for necessary and reasonable treatment, care and support for participants in the National Injury Insurance Scheme, Queensland (NIISQ).

How we operate

There is no one-size-fits-all approach as serious personal injuries affect everyone differently and their needs can change over time. That’s why treatment, care and support is tailored to the individual, taking into consideration their unique and personal circumstances, and their goals.

The principles of collaboration and informed decision-making are central to the NIISQ and are achieved by providing evidence-based treatment, care and support options which suit individual requirements.

The NIISQ Agency provides this in an environment which fosters informed choice, flexibility and empowerment. Working collaboratively, the NIISQ Agency provides choice and flexibility to each individual.

Treatment, care and support will be regularly reviewed to ensure services adapt with the participant’s needs.

NIISQ Performance Framework

Our structure

The National Injury Insurance Agency Queensland has been established to administer the National Injury Insurance Scheme Queensland.

Strategic Plan

View our Strategic Plan 2016 here. 

View our Strategic Plan 2017 here.

View our Strategic Plan 2018 here.

Right to Information

View our Right to Information policy here.


View our Privacy policy here.

Compliments and complaints policy

View our compliments and complaints policy here.