Meet the Support Planner team
Our skilled Support Planner team are sincere people who care about their participants. A day in the life of a support planner focuses on person centred case management, maximising health and community participation, advocating our participant’s independence and assisting participants to achieve their goals.
Integral to the administration of the NIISQ, the team work together to deliver quality coordinated, efficient and evidence based services to our participants and their families or support networks. Every day involves working closely with participants to assess their current and future treatment, care and support needs and access services in their community.
Most importantly, the team share a genuine passion for providing support to people who need it most.
Tracey B (Support Planner Manager)
A qualified physiotherapist, Tracey brings a wealth of experience in injury case management acquired from her previous management role working with catastrophic injury claims.
Leading the NIISQ Agency’s Support Planning team to develop and implement strategies for effective case management, Tracey finds her new role both challenging and rewarding.
“It’s exciting to be a part of a new Scheme that fills the gap for Queenslanders and provides expert support for a specialised cohort,” said Tracey.
A big believer in sharing knowledge and opening dialogues that drive innovation, Tracey loves coming to work every day and engaging with various stakeholders to encourage industry support of the scheme.
“Knowing we are contributing to making lives better is the most rewarding part of my day.”
Bronwyn (Support and Services Manager)
A qualified Occupational Therapist, Bronwyn has extensive experience in injury case management and also leading catastrophic injury teams interstate.
Bronwyn’s experience and focus on finding solutions for seriously injured individuals helps facilitate the achievement of NIISQ participant goals.
Bronwyn joined the NIISQ Agency in July 2017.
“I had some rewarding experiences working with a similar scheme interstate so I’m excited to now be a part of the NIISQ and contributing to the development of the Scheme,” said Bronwyn.
“I have a fundamental belief in people having the opportunity to maximise their independence and re-engage in their life roles following catastrophic injury.”
Samantha (Support Planner)
Samantha joined the NIISQ Agency in June 2016 during the implementation of the Scheme.
She said “it has been so rewarding being here from the inception of the Scheme commencement and being a part of developing the understanding around how the Scheme will be so beneficial to thousands of individuals over their lifetime”.
Samantha is no stranger to providing support and rehabilitation to seriously injured individuals and their families, having extensive medical training and education whilst working in rehabilitation and injury management for the majority of her career. She continues to find pertinent areas of study and education to increase her knowledge in this exciting field of rehabilitation and recovery.
Passionate about people, Samantha thrives on finding solutions for her participants and is very focused on achieving results no matter the situation.
“Being a support planner means having genuine empathy and understanding, as well as being an effective problem solver,” she said.
“I am passionate about being able to assist those who are adjusting as a result of a life changing injury”.
Sean (Support Planner - Community)
Sean commenced in a Support Planner – Community role in July 2017. After studying a Bachelor in Occupational Therapy, Sean worked as a Rehabilitation Consultant and Occupational Therapist. His first role involved fly-in-fly-out work to Central Queensland mines where he gained experience case managing injured coal mine workers.
Also a qualified Occupational Therapy Driving Assessor, and holding a qualification in Lymphoedema Management Level 1, Sean is keen to continue learning to help participants get the most out of their rehabilitation.
He said, “I joined NIISQ to be able to combine my case management, community and occupational therapy skills to help people. NIISQ helps Queenslanders to find meaning post-accident and move toward a better life. It is rewarding seeing participants achieve truly amazing things.”
Lisa (Support Planner - Community)
Lisa joined the Support Planner team in a Support Planner – Community role in July 2017. A highly experience human services worker who has studied in the areas of Person Centred Planning and Disability, Lisa said she didn’t hesitate in applying to join the Support Planner team.
“My personal framework is underpinned by person-centred practice and social justice. I believe that every individual deserves the opportunity to develop to their fullest and I strive to assist this journey where I can, which is what motivates me,” said Lisa.
Lisa shares the values of the Support Planner team and as an ‘outside the box’ thinker, she hopes to bring creative ideas to her team and the participants she supports.
She said, “I feel privileged to be part of a new scheme which can assist Queenslanders where before there was limited support, and feel very passionately about personalising support to aid individuals to achieve their potential and participate in valued roles.”
Brett (Support Planner)
Brett dedicated the last ten years of his career helping others in their time of need from catastrophic weather events in general insurance through to complex and catastrophic injuries in life insurance and workers’ compensation.
Over the years he has developed a passion for injury management and is a strong believer in the health benefits of work. As a result, Brett has chosen a career path that helps people return to health and work after experiencing an injury, more predominately serious/catastrophic injuries.
Brett joined the NIISQ Agency in October 2017.
He said, “I find working as a Support Planner so rewarding. I am privileged to work with a fantastic, diverse, highly qualified and experienced group of people who have a strong desire and passion for helping others every day together with the professionals who help our participants throughout their recovery and to return to health and work wherever possible.”
Tracey L (Service Support Officer)
Tracey joined the NIISQ Agency in November 2017 bringing 21 years in the CTP personal injury space in various support roles and is the go-to person behind our Support Planner team.
“My team motivates me as they are so knowledgeable and invested in the work they do. Hearing stories from my colleagues about the positive outcomes our participants have makes everything I do behind the scenes at the NIISQ Agency so rewarding,” said Tracey.
She said she was drawn to working for the NIISQ Agency as she liked the personable approach that the NIISQ Agency have with their participants.
“Meeting some of the participants and other seriously injured people through the NIISQ Photographic Exhibition has been a real highlight so far”.
Tracey looks forward to learning as much as she can to support the team and NIISQ’s participants.
Brita (Claims Assessor)
The NIISQ team welcomed Brita to the team in November 2016.
Brita brings over eight years experience with Compulsory Third Party (CTP) claims working for CTP insurers and most recently with the Nominal Defendant.
Brita said she enjoys her role at NIISQ as she can see how her work contributes to positive outcomes for individuals.
“It is a great opportunity to be part of a new scheme from the very beginning and to help seriously injured people access services,” Brita said.
Andrea (Support Planner - Community)
Andrea joined the NIISQ Agency in July 2018.
With a background in clinical exercise physiology, she has spent most of her career working in the disability sector.
Andrea said, “I found an opportunity to work with the most highly motivated group of people I had ever met. Every day is inspiring to see what people can achieve.”
Andrea’s passion for working towards an inclusive world is a perfect fit for the NIISQ team. She also brings experience working in a similar scheme interstate.
“Having worked at a similar scheme, I know the difference that this kind of work can make in people’s lives. I think this is important to creating a society that values everyone,” said Andrea.
Andrea looks forward to contributing to the ongoing development of NIISQ.
Trang (Support Planner- Community)
Trang is a qualified Occupational Therapist who joined the NIISQ Agency in May 2018, bringing experience within the disability sector. Her previous role in disability employment services provided a solid foundation to work with NIISQ participants in her Support Planner – Community role.
Trang said, “I would often work with clients with multiple co-morbidities complexified by significant psychosocial stressors that didn’t have the means to access or weren’t aware that services existed.”
Trang believes that being able to find the right support as early as possible can help participants to feel empowered. She is passionate about challenging community expectations of those living with disability and celebrating individual differences in diversity.
“I believe in the potential of people and that if given the right support we are all capable of achieving great things,” said Trang.
Trang enjoys meeting people at their various life stages and says that it is a privilege to be part of their journey. This passion is a great fit for the Support Planner team that celebrates individual differences in diversity.
Trang said, “I am passionate about supporting and empowering individuals with the dignity to, in their own individual way, to be able influence their own lives.”
She looks forward to making an impact and supporting participants earlier in their journey at such an overwhelming time in their life. Trang hopes that, through tailored support, participants will be able to have the means to support themselves where possible.
“My greatest goals are to support participants to have increased independence, dignity to influence aspects of their lives and help participants to be engaged in valued life roles.”
Karen (Service Support Officer)
Karen joined the NIISQ Agency in July 2018, working alongside Tracey L as a Service Support Officer.
“When I saw the role description, I knew that this was exactly what I was looking for,” said Karen.
Karen’s combined skills, experience and passion is an excellent fit for providing assistance to the NIISQ Support Planners.
Karen’s career includes working as a school officer aiding and encouraging children with learning and physical disabilities to achieve their best.
She brings her most recent experience working for Queensland Health, Medical Aids Subsidy Scheme, Equipment services for the last six years. This role involved assisting with the repairs and maintenance of client equipment such as wheelchairs, shower chairs, hoists and walking aids, and arranging the approval and provision of new equipment for clients to enable them to have a better quality of life.
Karen says she was attracted to NIISQ as the Scheme is giving a quality of life to people and their families who have had a life changing accident.
Karen said, “I love working for NIISQ. It is so interesting and rewarding. Listening to the passion the Support Planners have for their participants and the achievements they make makes me smile every day.”